How do I return an item?
Paddle Surf Warehouse Customer ServiceRETURNS & REPLACEMENTS We want you to be fully satisfied with your purchase. When returning any unused items, please print out your order or write on a piece of paper your order #, name, address, phone number and reason for return. This
will help us issue a refund or send out a replacement ASAP upon receipt
of the returned merchandise. All returns must be made within 14 days
of the delivery date and items must be unused and in resellable
condition. You are responsible for return shipping charges. No Returns on Stand Up Paddle Boards or Clearance Items. If you have a problem with your board, please contact us immediately at email@example.com
and provide as much information about the issue along with pictures
when possible. " A re-stocking fee may apply". We will work with you and the manufacturer if applicable
to find the best solution to get you back on the water having fun ASAP.
accept orders online 24/7/365 or by phone at 949.574.5897. Phone order
hours are daily from 9:00 AM to 6:00 PM PST. You may also order through
our Secure Chat program when a chat operator is available.
PAYMENT, PRICING & PROMOTIONS Payment
Options: Paddle Surf Warehouse accepts PayPal, Visa, Mastercard, AMEX
and Discover. We do not accept check or money order. Our website is
fully secure via a verified GoDaddy.com SSL certificate. Any payment
information you enter on our website is fully encrytped through the
Authorize.net Payment Gateway. If you choose to pay via PayPal, you
will be taken to the PayPal website to enter your CC info and then
returned to our site once the payment has been confirmed and your order
is complete. You are also welcome to call in your order to 949.574.5897
and we will be happy to assist you.
can view your order status online at any time by clicking "Log In" at
the top of any screen on the website. Once logged in, just click "My
Orders" on the menu. You will then be able to review your open orders as
well as your complete order history.
UPDATING ACCOUNT INFORMATION
"Log In" from the menu of any page. Once you log in you will be taken
to "My Dashboard" where you have the ability to view a snapshot of your
recent account activity and update your account information.