How do I return an item?
Paddle Surf Warehouse Customer ServiceRETURNS & REPLACEMENTS We want you to be fully satisfied with your purchase. When returning any unused items, please print out your order or write on a piece of paper your order #, name, address, phone number and reason for return. This
will help us issue a refund or send out a replacement ASAP upon receipt
of the returned merchandise. All returns must be made within 14 days
of the delivery date and items must be unused and in resealable
condition. You are responsible for return shipping charges. No Returns on Stand Up Paddle Boards or Clearance Items. If you have a problem with your board, please contact us immediately at firstname.lastname@example.org
and provide as much information about the issue along with pictures
when possible.Returns of any UNUSED items are accepted within 30 days of invoice date for a full refund excluding shipping. Items must be returned in original packaging with all manuals, tags, etc. Merchandise returned that looks used or without all original packaging is subject to a restocking fee.
WARRANTYEXCLUDED FROM COVERAGE
We offer the following limited warranty against any defect in workmanship or materials.
This limited warranty excludes the following:* Boards that show impact or abuse, damage due to heat exposure including but not limited to direct sun exposure, extended amount of time in a car, board bag, etc.* Previous repairs * Broken boards * Boards with signs of improper care or handling * Incidental damage * Unreasonable use
*** EXCESSIVE HEAT WARNING *** :Do not expose your SUP board to excessive heat or sunlight when not in use. Whenever you are not using your SUP board (either during storage or transport to/from the beach) particular care and attention should be made to protect the board from the sun and heat. Excessive exposure to the sun and/or heat can result in the following unavoidable and undesirable consequences to particularly the deck pad which can become :- Distorted in size and/or quality.- Unstuck from the board.- Significant fading of color.
These undesirable consequences are not covered under Warranty as they are due to a user or storage problem, and not related to the manufacturing or material quality of your product.
accept orders online 24/7/365 on our website. We are happy to advise you on the type and size board that would be best for you however for your security and ours we do not accept phone orders.
PAYMENT, PRICING & PROMOTIONS
We guarantee the price of your purchase for 7 days from date of purchase. In the event our web-price has been reduced during that period, upon request, as a goodwill gesture we will issue an eGift Card in-store credit.
Options: Paddle Surf Warehouse accepts PayPal, Visa, Mastercard, AMEX
and Discover. We do not accept check or money order. Our website is
fully secure via a verified GoDaddy.com SSL certificate. Any payment
information you enter on our website is fully encrytped through the
Authorize.net Payment Gateway. If you choose to pay via PayPal, you
will be taken to the PayPal website to enter your CC info and then
returned to our site once the payment has been confirmed and your order
is complete. You are also welcome to call in your order to 949.574.5897
and we will be happy to assist you.
can view your order status online at any time by clicking "Log In" at
the top of any screen on the website. Once logged in, just click "My
Orders" on the menu. You will then be able to review your open orders as
well as your complete order history.
UPDATING ACCOUNT INFORMATION
"Log In" from the menu of any page. Once you log in you will be taken
to "My Dashboard" where you have the ability to view a snapshot of your
recent account activity and update your account information.