Paddle Surf Warehouse Customer Service

RETURNS & REPLACEMENTS

We want you to be fully satisfied with your purchase. When returning any unused items, please print out your order or write on a piece of paper your order #, name, address, phone number and reason for return. This will help us issue a refund or send out a replacement ASAP upon receipt of the returned merchandise. All returns must be made within 14 days of the delivery date and items must be unused and in resellable condition. You are responsible for return shipping charges. No Returns on Stand Up Paddle Boards or Clearance Items. If you have a problem with your board, please contact us immediately at sales@paddlesurfwarehouse.com and provide as much information about the issue along with pictures when possible. " A re-stocking fee may apply". We will work with you and the manufacturer if applicable to find the best solution to get you back on the water having fun ASAP.

ORDERING

We accept orders online 24/7/365 or by phone at 949.574.5897. Phone order hours are daily from 9:00 AM to 6:00 PM PST. You may also order through our Secure Chat program when a chat operator is available.

PAYMENT, PRICING & PROMOTIONS

Payment Options: Paddle Surf Warehouse accepts PayPal, Visa, Mastercard, AMEX and Discover. We do not accept check or money order. Our website is fully secure via a verified GoDaddy.com SSL certificate. Any payment information you enter on our website is fully encrytped through the Authorize.net Payment Gateway. If you choose to pay via PayPal, you will be taken to the PayPal website to enter your CC info and then returned to our site once the payment has been confirmed and your order is complete. You are also welcome to call in your order to 949.574.5897 and we will be happy to assist you.

VIEWING ORDERS

You can view your order status online at any time by clicking "Log In" at the top of any screen on the website. Once logged in, just click "My Orders" on the menu. You will then be able to review your open orders as well as your complete order history.

UPDATING ACCOUNT INFORMATION

Click "Log In" from the menu of any page. Once you log in you will be taken to "My Dashboard" where you have the ability to view a snapshot of your recent account activity and update your account information.