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FREE SHIPPING!
If you have any further questions or concerns prior to ordering your new paddleboard, please do not hesitate to contact us at 949.574.5897 or sales@paddlesurfwarehouse.com
Paddle Surf Warehouse Customer Service
SHIPPING & DELIVERY
Shipment of "New Paddleboards"Paddle Surf Warehouse offers FREE SHIPPING on ALL new stand up paddleboards shipped to either a commercial or residential address within the Continental USA. NO ADDITIONAL CHARGES APPLY FOR DOOR TO DOOR RESIDENTIAL DELIVERY. HAWAII Board Orders Only $99 Shipping Per Board. For International & AK orders, please email us at sales@paddlesurfwarehouse.com
or call 949.574.5897 for a quote prior to placing your order. The
majority of orders placed before 2PM PST M-F ship same day. Orders
received after 2PM PST or over a weekend or holiday will ship next
business day. You will receive an email notification with tracking and
carrier information when your order has shipped.
Delivery of New PaddleboardsMost
orders are delivered within 2-7 working days. Delivery will be Mon-Fri
during normal business hours. You will need to be available to receive,
inspect and sign for the shipment. Please specify whether the address is
a commercial (business) or residential address and provide two contact
numbers in the notes field when you check out. The freight company will
contact you 24hrs prior to schedule the delivery.
*Any change of address on paddleboards shipments there will be a $50 charge per address change. Address change is only with in the immediate area for example from your house to your work. A time delay will occur due to the address change. For a address change to another state or outside the immediate area other charges will apply.
*If you are unable to accept board delivery on scheduled day/time slot, there will be a daily dock storage fee the customer is responsible for and will be charged by the delivery company.
VERY
IMPORTANT! Before signing the delivery receipt, you must unpack and
inspect the board thoroughly for any signs of damage that may have
occurred during transit. All shipments are fully insured against damage PRIOR
to you signing, however your signature constitutes your final
acceptance of the merchandise "AS IS" from the freight company and
releases them from any further responsibility. Absolutely no claims or
returns can be made after final acceptance from the freight company so
please be sure you are completely satisfied with your board prior to
signing for it. If you have any questions or are not completely
satisfied with the condition of your board upon arrival, call us
immediately at 949.574.5897 and refuse the shipment. We will make sure
to ship you a replacement board immediately at no additional charge to
you.
Note:
Paddle Surf Warehouse has literally shipped thousands of paddle boards
to satisfied customers worldwide. We know the excitement of receiving a
new paddleboard first hand and we want you to be able to start having
fun on it immediately. Whether your new board is going around the corner
or around the globe, we take great care to make sure it will arrive
safely and in perfect condition. All boards are thoroughly inspected and
packed extremely well before leaving our warehouse. We only use
reliable carriers familiar with how to safely transport paddleboards and
each box is clearly marked to make sure they are handled gently every
step of the way. Our goal is your complete satisfaction. If you have any
further questions or concerns prior to ordering your new paddleboard,
please do not hesitate to contact us at 949.574.5897 or sales@paddlesurfwarehouse.com
Shipment of Paddles and AccessoriesWe
offer Free Domestic Ground Shipping on paddle and accessory orders over
$75. Orders under $75 have a flat fee of just $8.50. This excludes
INTERNATIONAL addresses. For AK, HI, PR and all other addresses outside
the Continental USA, please contact us at sales@paddlesurfwarehouse.com PRIOR
to placing your order for a shipping quote. We ship via UPS, USPS or
FedEx. Once your order ships, you will be notified via email with your
tracking number. Orders received before 2PM PST typically ship same day.
Orders received after 2PM PST, on a weekend, or holiday will ship next
business day. Most orders are delivered within 1-5 working days to any
address within the Continental USA. Please open the package and inspect
items for damage immediately upon arrival. If damage is found, please
notify us immediately so we can get a replacement out to you and file
the necessary claim with the shipping company. All damages must be
reported to us within 3 days of you receiving your shipment. |
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